When can I expect my order?
Orders ship within 48 hours of being placed. Shipping times in the United States are usually less than one week. Shipping times in Canada are generally 5 – 10 business days.
Where do you ship to?
We ship within the United States.
How much do you charge for shipping?
Shipping charges are calculated during the checkout process. Simply enter your zip code on the billing and shipping page to determine your shipping charges. You may choose between USPS or UPS shipping. For large orders, UPS shipping is required.
What’s my tracking number?
For order shipped with USPS, no tracking information is provided. For orders shipped with UPS the tracking number will be sent to you when your order is shipped.
I gave the wrong shipping address, how do I change it?
Email us as soon as possible, and let us know the order number and correct shipping address. We will do our best to make corrections before your order ships, but there are no guarantees.
Where do I input my coupon or gift certificate code?
Enter your coupon code in the coupon field on the checkout page.
What is your return policy?
Our kits, cards, books and journals are non-returnable.
Can I get a discount for my class or educational institution?
We are happy to provide discounts for educational institutions. Contact us with details about your institution and order to receive your discount.
Can I get a discount on large orders?
Yes, contact us with the items you would like to order, and we'll be happy to provide you with a coupon code to discount your bulk purchase.